This Privacy Policy was last updated: 1/30/2026
Captiva Island Inn values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a reservation, or communicate with us.
Information We Collect
We may collect personal information such as your name, email address, phone number (including mobile number), mailing address, payment information, and reservation details.
We may also collect basic technical information such as IP address, browser type, and website usage data.
How We Use Your Information
We use your information to:
• Process reservations and payments
• Communicate with you about your stay or inquiries
• Send booking confirmations and service-related messages
• Improve our website and guest services
• Comply with legal requirements
SMS and Mobile Messaging
If you provide your mobile number and opt in to receive SMS messages, we may send messages related to your reservation, stay, or customer service.
Mobile numbers and SMS opt-in data are not shared or sold for marketing or promotional purposes.
Mobile information will not be shared with third parties for their marketing use.
You may opt out of SMS messages at any time by replying "STOP" or following the instructions in the message.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at .
Carriers are not liable for delayed or undelivered messages
As always, message and data rates may apply for any messages sent to you from us and to us from you. Messages frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Sharing of Information
We do not sell personal information. We may share information only with trusted service providers who help us operate our business (such as payment processors or booking systems), or when required by law.
Cookies
Our website may use cookies to improve functionality and understand website traffic. You can control cookies through your browser settings.
Data Security
We take reasonable steps to protect your information using appropriate security measures.
Data Retention
We keep personal information only as long as necessary for business and legal purposes.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Captiva Island Inn
11508 Andy Rosse Lane, Captiva Island, FL 33924
reservations@captivaislandinn.com
239-560-3734
